FAQs

  • How do I join SILO?
    Simply register for a new account. You will be able to try SILO twice before paying the membership fee (click here for price structure). This fee helps cover the expenses of SILO to be able to facilitate direct farmer-to-consumer purchases.
  • Where and when do I pick up my order?
    This depends on which market you are shopping in, and what pick-up loacation you choose. Please see the current Market Schedule for details.
  • How do I purchase online?
    Once you have signed up for an account, you will receive an email with instructions. When the online market opens you will receive an email from the market manager with a list of everything that will be available that particular week. You can then log in to your account and do your shopping until the market closes. Each market is open for three days. The products are organized by food categories, and there is a search tool that makes it easy to find specific products. You can also click on the “Our Growers/Producers” page to see a list of the sellers. If there is a particular grower/producer that you prefer, you can view their profile and see their available products listed at the bottom. As you add items to your cart, you will see your updated total in the shopping cart in the upper right-hand corner of the screen. Once you’ve completed your shopping, click on the shopping cart and you will see everything you have added. Be sure to click "submit" at the bottom of the page to complete your order. Once successfully submitted, you will see a confirmation screen and will also receive an email confirmation with your order invoice. If you want to order additional items, simply place another order and it will be combined with your first one. You will not pay for your order until Market Day because of possible unforeseen changes to the order (this is rare but a possibility), and price adjustments required for weights of items such as meat and seafood. On Market Day, come to the appropriate location during the designated time to pick up your order. At this time, you will pay for your order. SILO accepts cash, check and all types of credit cards. Please note that you will be charged for your order whether you show up or not. Take your groceries home to enjoy and we’ll see you next week!
  • Why do you have a membership fee?
    We are not a retail shop. We do not purchase items from local growers, mark them up, and then resell them. You purchase things directly from the growers and producers. Everything is picked or made fresh for you. The sellers set the price, and that is the price you pay, similar to a farmers market. For that reason, the membership fee allows SILO to keep the lights on! It is an alternative business model, with a priority on making local food viable for growers and producers. SILO is the conduit. As a result, customers are getting local food at the lowest possible price, set by the farmers themselves.
  • Why am I not charged when I complete my order online?
    There are sometimes unforeseen changes that need to be made to orders between the time they are ordered and the time they are picked up. These can be caused by unexpected weather damage to a crop, a predicted quantity falling a little short, or (hopefully not) a farmer not showing up to deliver. All of these occurrences are exceptions rather than the rule, but they do occasionally happen. When they do, SILO must make changes to your order so you are not charged for items you are not receiving. Credit Card companies would not tolerate many of these small changes before cancelling their service with us, and it is also very time consuming for the Market Manager to go back and credit accounts. It is much easier to adjust orders at time of pick-up before they are paid for.
  • Am I still charged for my order if I do not pick it up?
    Yes. Since the growers harvested just for you, and since SILO paid the growers on your behalf when they brought your order to the market, you are still responsible for paying for items, even if you do not pick them up. This amount will be added to your next order. SILO has registered users’ phone numbers and emails on file, so an effort will be made to contact you if you have not picked up your order about 30 minutes prior to pick-up time ending. If an unforseen circumstance comes up and you know you'll not be able to pick up your order, you're welcome to send a friend, or just send us and email and we'll do our best to work with you to figure out a convenient alternate time.
  • Who can purchase items from the SILO Shopfront?
    Anyone. You do not need to be a member to come to the shop and buy local products. During scheduled open hours, stop by and do your shopping! We hope it will be a convenient place for you to pick up some things you may need throughout the week and also a place where you can come learn more about where your food comes from. Typically, you will find the items less expensive when purchased through the online market because you are purchasing them directly from the grower, and there may be a slight mark-up on the in-store items since they are being sold closer to retail prices. It also gives you the ability to pick-up some forgotten items when you come to pick-up your online order on Market Day if you're picking up from the SILO Shopfront!
  • What methods of payment do you accept?
    Customers can pay by credit card, check, or cash at the time of pick-up on Market Day.
  • Do you accept WIC/SNAP/EBT?
    We do not offer these payment methods at this time. Please email the market manager if you have additional questions or interest in this.